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Each tour will have been specifically designed to suit your exact requirements and we will have made every effort in our conversations and meetings with you, to ensure that everything is in place for you to relax and enjoy every aspect of your time with us.
On accepting your booking we will have made commitments to various travel and holiday companies. Your attention is drawn to our terms and conditions as set out below, which upon completing and signing our booking form, confirming in writing or paying a deposit you will have accepted.
Please take a few minutes to read.
We have made every effort to keep our terms and conditions as straightforward and clear as possible, outlining our commitments to you and your responsibilities to us. We believe in providing a quality, professional and friendly service. We would like you to feel confident in recommending us to o other clubs, groups, schools, friends and colleagues. If you have any questions, queries or dare we say complaints, however small, or something isn't quite what you expected, please talk to us. We want to get everything right for you and will go out of our way to provide you with the level of customer service you would expect. We can only maintain our level of customer care with feed back from you.
The tours featured on our web page and on any of our literature are operated by Eton Travel Agency Limited – 104 – 105 Eton High Street – Eton – Windsor – Berkshire – SL4 6AF. Registration Number: 1732607 VAT: 321 2764 86. ATOL No: 2824, ABTA No: 27465
Booking & Deposits:
Once you have decided on your tour venue, the date you wish to travel and the number of people in your group, we will, make a provisional booking for you to check that your chosen accommodation and travel arrangements are available on the dates required. On confirmation of availability we will issue you with a booking form for you to check the details of your tour, sign and return to us along with your deposits. We would normally require a deposit of £50 per person travelling to secure your booking. You will be advised of the exact deposit required when provisionally booking. At this time we will advise you of the date when your final balance payment has to be made. (normally ten weeks before your departure date) Payment for any flights booked may also be required along with your deposit
By either signing the booking form, confirming in writing to us or by paying a deposit you will have deemed to have accepted the tour and our terms and conditions as set out will apply. The booking form will form the basis of our contract with you. We will make no verbal agreements; everything will be put in writing to you. Bookings will only be accepted from persons of 18 years of age and over. One adult is required to be present in each Villa, Holiday Home or Cottage for the duration of the tour, with the exception of dormitory, hostel or hotel accommodation. We will advise of any restrictions applied by any venue at the time of booking. Certain venues will require an additional refundable deposit against any damage caused.
Before signing the booking form, please make sure that you have the authority to do so on behalf of your club, team, school or organisation.
Bonding, Financial Security:
For your own protection and financial security of monies paid, your tour will be fully bonded. This basically means that in the unlikely event of us ceasing trading your money will be refunded to you. If you happen to be abroad at the time it will guarantee the completion of your tour and your journey home. If you require any further details of the scheme we would be happy to provide them for you, at the time of making your provisional booking. Membership of ATOL No: 2824 ABTA No: 27465
Insurance:
For your own protection it is a condition of ours that every member of your touring group must have adequate travel insurance . The travel insurance that we provide is specially adapted to cover all aspects of your tour, including cover for your team whilst playing their matches. You can by all means arrange to use your own insurance, however we must ask to be notified of policy details. If using your own insurance please check that this will cover your team whilst playing their fixtures. On receipt of receiving your deposit we will initiate cover and forward individual copies to you. Under the A.B.I code of practice we will draw your attention to the important features of the policy. Should you have a justifiable reason for being dissatisfied with the cover provided, we have a cooling off period in which you can return the policy document to us and a full refund will be forwarded.
At many of the centres you may find they have activities that will not be covered under the terms of If you are unsure as to whether you are covered or not it probably means that you are not, so take our advice and don't take part. If it is an activity we have arranged for you then insurance cover will have been included. We would be happy to quote for any additional cover required. A copy of a sample insurance document along with the A.B.I code of contact is also enclosed for your information.
Whilst we do not normally require a deposit against damage to property, vehicles or possessions, your club may be liable to pay for any damage caused by any member during the duration of your tour.
Business Insurance:
Touring Sport also holds Tour Operators and Public Liability insurance arranged through Spencer Moray Limited of Bristol. Further information is available upon request.
Companies we use:
Where we use external companies for accommodation, travel, insurance, sea crossings, visitor attractions and other facilities and arrangements, we ensure that they are provided by leading companies within their own field, and comply with all the regulations and laws governing the particular country in which they are sited. We make every effort to personally visit each location, including all the sports venues, before your visit to ensure that they are fully checked in terms of suitability as well as for safety. Additional information for each centre, attraction or facility can be provided upon request.
Cancellation & Late Payments:
In the event that you should cancel your tour after you have booked and for any reason not covered by your insurance, please be aware that you may be liable for all costs up to the full amount.
Late payments of deposits and final balances may jeopardise your tour. Touring Sport can not be held responsible for any loss of accommodation, travel or excursions due to late payments. If any one aspect of your tour is cancelled for this reason and alternative arrangements can not be made, then again you may be liable for the total cost of the tour or for extra costs involved arranging alternative facilities. On our part we will advise in good time of payments that are due.
Arrival and Departure Times:
At the majority of holiday centres you may occupy your accommodation from 1500, however you will be permitted to use the facilities should you arrive earlier.
On the day of your departure you must vacate the accommodation before 1030. Again you may still use all the facilities at the centres until your departure. At Touring Sport we will always try to give you the maximum amount of time as possible in your chosen resort for you to enjoy the facilities on offer.
Excursions:
All Excursions are subject to availability. Due to the nature of the some of the excursions, these can change at short notice. In the event that a particular excursion is not available we will endeavor to provide another excursion for you to enjoy. All excursions are subject to the drivers permitted working hours under UK laws.
Fixtures and Tournaments:
All of your fixtures will have been personally arranged in good faith, confirmed in writing with the opposing clubs and will have been given clearance by your local county association. We will attempt to match teams of equal ability and age group based on the information provided and contact with the opposing team. However we can not be responsible for any fixtures cancelled due to bad weather, teams failing to turn up or for any other unforeseeable circumstances. In the event of games being cancelled we will endeavor to arrange alternative fixtures for you or organise an excursion in its place.
Liability:
Touring Sport will not accept liability for theft, loss or damage of any nature during your tour or resulting from a stay at a holiday centre. We are also not liable for the breakdown or non-operation of technical equipment and the cancellation or closing of facilities at the holiday centre.
Travel:
To get you to your tour resort there may be several means of transport involved. Should you experience any delay that is due to circumstances beyond our control, you will obviously be covered for certain circumstances under the terms of your insurance. We will work tirelessly on your behalf to get you to your destination as quickly as possible.
Transport/Coaches:
For your comfort and safety all the coaches we use where possible are Executive Vehicles fitted with individual Seat Belts. On average the coaches will be 2 - 3 years old. These vehicles also come fitted with Air –Conditioning, PA System, Washroom Facilities, Video and CD Players. All the drivers are professional, friendly and will assist you whenever possible. The also wear the company uniform at all times during their working day. For your safety all our drivers will adhere strictly to their permitted working hours under UK laws.
Special Requirements:
Should you need to make any special arrangements for any member of your travelling group, please do not hesitate to let us know.
Passport & Visas:
You will require a current, valid passport for all European destinations. Your children if not traveling with their parents on their passports, will need a passport in their own name. If they are traveling with their parents and are not included on their parent’s passports they will still require a passport in their own name. If you are not sure, please check with your local passport office in good time. Do not leave it until the last minute to check . Please also check with the relevant embassy if you are a non UK resident to see if you require a visa to visit the country you will touring. Please contact us should you require further information
Household and Travel Rules:
Touring Sport supports the right of any travel or holiday company to refuse entry, admission or boarding of any vehicle to any passenger or customer who is under the influence of alcohol or drugs, or who constitutes a threat or a danger to any passenger or member of the public. Any person refused transport or accommodation on these grounds or on any other grounds any operator acting on our behalf deems fit will have to make their own alternative arrangements regarding travel and accommodation, at their own expense. We ask that you respectfully uphold the laws of the country that you are visiting and respect the rights of other holidaymakers at all of our resorts. A copy of the household rules is available at the reception of the holiday centre you are visiting. If your holiday apartment, villa or bungalow is left improperly, supplementary cleaning costs or costs for damaged property will be charged for.
Your Club or Organisation:
Remember when traveling, your team is not only representing your club but also your country. Upholding the good name of your club will make you many new friends and contacts for the future, along with laying the foundation for other teams to follow in your footsteps or perhaps a return visit.
Unforeseen Circumstances:
Touring Sport can not be held responsible for any unforeseen circumstances that are beyond our control, such as war, civil unrest, terrorist action, riot, industrial action, natural disaster, weather conditions or fire.
Variations:
In the unlikely event that your holiday venue changes due to circumstances beyond our control, we will where possible offer you alternative accommodation to the same specification. If the alternative venue is not acceptable to you we will offer you a full refund. We reserve the right however to make minor changes and adjustments to your itinerary which are beneficial to make your tour run smoothly. You are also welcome to change or add to any aspect of your tour subject to the availability. Please bare in mind that any deposits paid may not be transferable and a small change may be made to adjust accommodation or travel arrangements. We will advise you of any necessary changes to your tour in writing and of any charges for alterations made, which we will always try to keep to a minimum.
Web Site & Information:
At Touring Sport we try to be flexible in our approach to offering you the tour that meets your clubs requirements. We have taken great care to ensure that all the information supplied to you is correct and up to date. If any aspect of your tour changes or facility is altered we will inform you immediately.
Complaints:
Despite our care and concern for all our customers, it can happen that you have a justified complaint. If you complaint is regarding anything at the holiday centre/resort please address it immediately with the resort management in a courteous manner. If the problem is still unresolved please contact your Touring Sport representative, who will endevour to satisfactory resolve the issue. A contact number for you representative will be shown on your tour itinerary details. Please do not leave it until you return home to resolve any unsatisfactory situation, we would appreciate the opportunity to address the situation on site.
Prices:
Surcharges will only be imposed on your holiday due to sudden changes in transportation costs, fuel duties, taxes and exchange rates or for any unforeseen circumstance, which is beyond our control. We will not impose any surcharge within 30 days of your departure. We will also absorb up to 5% increase in the overall cost of your tour. If the total of any increase exceeds 20% of the total cost, you will have the option to cancel your tour and receive a full refund less any insurance premium paid.
How to Book:
- Choose the date you would like to travel
- Choose your preferred resort
- Specify the number of people wishing to travel
- Choose the accommodation you require
- Choose your preferred Fixtures or Tournament
We will then make a provisional booking allowing you time to collect your deposit and forward it on to us. £50 per person deposit is required for all our tours unless advised.
Once we receive your deposit we will forward confirmation along with our booking form for you to sign and return.
Final payment will be due 10 weeks prior to your departure.
If you require further assistance at any stage please do not hesitate to contact us on
Tel: 01753 740 190 We will keep you fully informed during the lead up to your tour and will forward comprehensive details and itineraries to you approximately two weeks before your departure.
We look forward to welcoming you and your team at your chosen tour destination
Jem Hancock
Touring Sport
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